Common Questions
A member may raise an issue of dissatisfaction within 07 days of availing the first holiday. Refund review is subject to inquiry and approval by the Company.
No. The refund policy applies to benefits availed pursuant to the Vacation Purchase Agreement and is not applicable to the consideration paid towards membership fees.
Any approved refund may be subject to deduction of administrative charges, ASF and GST, along with any applicable hotel cancellation or no-show charges.
Personal information is collected only for business and service-related purposes, and FHI aims to ensure that such information is authenticated by members and used with appropriate permission.
Yes. Cookies may be used to improve your browsing experience and identify suitable service and support information, but they do not give us direct access to your personal information.
No. Third-party websites linked from the site are not owned or operated by Fern Holidays International, and users access them at their own risk.
You can contact Fern Holidays International for privacy-related concerns at customercare@fernholidaysinternational.com.